• staff kept a stuffed gorilla, a “grant monkey”, which was placed as a badge of shame on the desk of any officer who approved an asylum application
• boys from African countries who said they had been forcibly conscripted as child soldiers were made to lie down on the floor and demonstrate how they shot at people in the bush
• one method used to determine the authenticity of an asylum seeker claiming to be from North Korea was to ask whether the person ate chop suey
• interviews were conducted without lawyers, independent witnesses or tape recorders

One manager said of the asylum-seeker clients: “If it was up to me I’d take them all outside and shoot them.”

Another told her this was to be expected, adding: “No one in this office is very PC. In fact everyone is the exact opposite.”

Home Affairs Select Committee Chair, Keith Vaz said: “I am deeply concerned by a number of ex-UKBA workers who have spoken out about flaws in the points-based system and behaviour such as this. I will be writing to the chief executive, Lin Homer, to discover what steps are being taken to remedy this culture of disbelief and discrimination.”